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This statement sets out how City Energy South Wales Ltd and its trading style Bright Energy, operating through www.brightenergy.comwill use your personal information. Additional trading styles for City Energy South Wales Ltd include GetWarm.co.uk and GetWarm.com.

This statement applies to information collected on the entire website. We reserve the right to make changes to this statement at any time and from time to time. Changes will be posted on our website.

Bright Energy is committed to respecting your privacy. We have structured our website so that, in general, you can visit our pages without identifying yourself or revealing any personal information. Once you choose to provide us with any personal data by which you can be identified, you can be assured that it will only be used in accordance with the Privacy Statement active at the time.

City Energy South Wales is registered under the Data Protection Act (“Act”) and complies with the Act in all its dealings with your personal data.


What we may collect

We may collect your personal information including name, address, telephone number, e-mail address, family details, social circumstances as well as financial details when processing an application for grant funding, energy quotes or further products and services.

We may also ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products and services. We may ask for contact preferences so that we may offer you other products or services which we believe may be of interest to you in the future.


Use and collection of personal information

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you apply for grant funding or request an energy quote through our site you will be asked to provide certain information such as your contact details. We will store this data and hold it on a computer or otherwise.

Your personal information may be passed to and used by City Energy South Wales Ltd, its trading styles, agents and sub-contractors who administer or process the information on its behalf. Please contact us for an up to date list.


Other people’s data

You must not send us personal information about someone else without first getting his or her consent for it to be used and disclosed in the ways set out in this statement. This is because we will assume he or she has agreed, although we may still ask for confirmation from them. Where you do give us information about someone else, or someone else discloses a connection with you, that information may be taken into account with your other personal information.


We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
  • Providing you with the products and services you have requested from us as well as products and services similar to those requested which we believe may be of benefit to you.
  • Internal record keeping and application processing
  • Detecting and preventing fraud
  • Complying with laws and regulations (including the rules of any regulatory authority) and public duties

We may from time to time contact you about our products and services which we believe may be of interest to you. We may do this by post or by phone unless you have told us in writing not to; and by e-mail, text or other electronic means if you have told us in writing that we can. You can tell us in writing at any time if you change your mind.

If you do not wish for us to use your data in this way, we will be unable to accept any applications for grant funding, energy quotations or any other products and services. By using this site you are agreeing that we may use your personal information for the purposes set out in this statement. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

We will destroy your personal data following the expiry of relevant statutory record retention periods.



A cookie is a small text file containing information that our website transfers to your computer’s hard disk or other electronic devices for record-keeping purposes and allows us to analyse our site traffic patterns. It does not contain chocolate chips, you cannot eat it and there is no special hidden jar.

We use cookies to make our website work, or to work more efficiently, as well as to collect information. They help us to understand how you use our website so we can develop and improve its design, layout, content and function.

You can disable cookies by changing settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or tell you when a website tries to put a cookie on your electronic device. You can also delete cookies that are already stored on your device. Please be aware deleting and blocking all cookies from our website may stop parts of the site from working.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone or post. Our number is 01792 209941 or you can e-mail us atinfo@brightenergy.com



We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


Other websites

Our website may contain links to enable you to visit other sites of interest easily. Once you have used these links to leave our site you should note that we do not have any control of the other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.



You have the right to see personal data as defined under the Act that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: City Energy South Wales Ltd, Coptic House, 4-5 Mount Stuart Square, Cardiff, CF10 5EE; info@brightenergy.com